For Humans & Their Machines

For a long time, user-centred design meant designing for a person. Someone with eyes, hands, a moment of patience, a bias for the familiar. The whole craft sat on top of that assumption.

That assumption is fraying. A growing share of the people using software today are agents acting on someone's behalf. Many of them are, from the product's point of view, indistinguishable from a human user.

If we cannot tell the difference between a person and an agent on the other side of the screen, what does it mean to be user-centred in design?

This blog hopes to capture, question, share, and learn what works and how design is evolving in this new world.